Psa10 Privacy Policy – User Information Protection
Your privacy is our priority. This document clearly explains how psa10 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
This policy applies to all users of the psa10 platform. For any enquiries: [email protected]
Information Collected by psa10
When you register and use the psa10 platform, we collect several categories of information to ensure a smooth, secure, and responsible user experience. The types of information collected are as follows:
Account Information
- Full name, date of birth, email address, and phone number provided during registration.
- The username and password you have chosen for your psa10 account.
- Identity verification documents (such as MyKad or passport) submitted for compliance and account verification purposes.
Device & Browser Information
- Device type, operating system, phone model, and browser version in use.
- IP address, estimated location data (IP-based), and device identifiers.
- Platform activity logs including access times, pages visited, and actions taken.
Payment Information
- Records of deposits and withdrawals in Malaysian Ringgit (RM), including the chosen payment method such as FPX or Touch 'n Go eWallet.
- Psa10 does not directly store credit card numbers or sensitive banking details — all transactions are processed through verified payment providers.
How We Use Your Information
Information collected by psa10 is used solely for legitimate purposes related to platform operations. We use your information to:
- Managing user accounts – processing registration, identity verification, login, and personal preferences.
- Processing financial transactions – to facilitate deposits and withdrawals in MYR securely and accurately.
- Comply with legal requirements – to meet compliance obligations, prevent fraud, and combat money laundering.
- Enhancing user experience – to analyse usage patterns and improve the features and performance of the psa10 platform.
- Service communications – to send important notifications regarding your account, transactions, and policy updates.
- Relevant promotions – with your consent, we may notify you of offers or promotions relevant to your activity on psa10.
Psa10 will not use your information for any purpose beyond the scope stated above without first obtaining your consent.
Cookies & Platform Activity Tracking
The psa10 platform uses cookies and similar tracking technologies to enhance the functionality and security of your experience. Cookies are small text files stored on your device when you visit our platform.
We use two main categories of cookies:
- Essential cookies – required for core platform functions such as login session authentication, transaction security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies – used to understand how users interact with the psa10 platform, enabling us to make continuous improvements. Data collected is aggregated and does not directly identify individuals.
You can manage cookie settings through your browser. However, disabling essential cookies may disrupt the login function and overall platform usability.
Data Storage & Security
Psa10 stores user data on servers protected by industry-grade encryption. We implement the following technical and organisational measures to safeguard your information:
- Data is encrypted in transit using secure protocols.
- Strict access controls – only authorised personnel may access user data.
- Round-the-clock system monitoring to detect any unauthorised access attempts.
- Data is retained for as long as necessary to fulfil legal obligations and service operational requirements.
Third-Party Sharing
Psa10 does not sell, rent, or trade users' personal information to third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Payment service providers that process MYR transactions on our behalf.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
User Rights & How to Contact Us
As a psa10 user in Malaysia, you have the following rights regarding your personal information:
- Right of Access – you may request a copy of the personal information we hold about you at any time.
- Right to Rectification – if your information is inaccurate or incomplete, you have the right to request a correction via your account settings or by contacting our support team.
- Right to Erasure – you may request deletion of your account and personal data, subject to legal compliance requirements that obligate us to retain certain records for a specified period.
- Right to Withdraw Consent – if you have previously consented to promotional communications, you may withdraw that consent at any time via the notification settings in your account.
Policy Changes
Psa10 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via the platform. The effective date of the latest version is shown at the top of this document. Your continued use of the platform after any change notice constitutes acceptance of the updated version.
Contact Our Privacy Team
For any enquiries, data access requests, or privacy concerns, please contact us by email at: [email protected]. You may also refer to our FAQ page us for answers to general enquiries.